Shipping policy

Shipping Policy

Where We Ship

Currently, we offer shipping on select bikes, parts, and accessories to addresses within the United States.

Order Processing, Handling, and Verification

We strive to process all orders as promptly as possible. We aim to fulfill all Parts and Accessories (P&A) orders within 48 hours. Please note that this processing timeframe adds handling time prior to shipment.

To protect our customers and prevent unauthorized purchases, some orders may require verification before processing. If your order is flagged for review, it will be placed on a temporary hold, and we will contact you via email (and phone if necessary). If we do not receive a response from you within 96 hours (4 days), the order will be automatically canceled and refunded.

Shipping Costs and Delivery Estimates

Shipping costs and delivery timelines vary based on your location and the size of the item(s) ordered. Because handling time is required before an order ships, any quoted delivery date provided at checkout is merely an estimate and not a guaranteed delivery date. Once your order has shipped, we will provide you with tracking details so you can follow your delivery.

Carrier Delays and Damages

Radmoto takes great care to securely package every order to prevent damage. However, once an order leaves our facility (including P&A orders fulfilled within our targeted 48-hour window), Radmoto is not responsible or liable for any carrier delays or damages that occur during transit. If a delay or damage issue arises during shipping, you must file a claim directly with the shipping company for further resolution.

*Delivery estimates are provided by the carrier and may vary during high-volume periods. Once shipped, delivery timing is managed by the carrier.*

What to Do If an Item Arrives Damaged

If your item arrives damaged, please reach out to info@radmotousa.com right away so we can assist you:

  • Damaged Parts: We will typically send a replacement part.

  • Damaged Bikes: A service ticket will be created to help get your ride back in top shape. Please note that Radmoto does not send full bike replacements for transit damage.