Refund policy

Returns
You may return most new, unopened, unused items within 30 days of delivery. Items must be in their original packaging.

To start a return or exchange, visit our Returns & Exchanges portal: radmotousa.com/apps/redo/returns-portal/login

Return Shipping

• Company Error: If we ship a damaged or incorrect product, we'll cover your return label. Just upload a photo when you start your return, and we'll work on getting you the right part at no shipping cost to you.
• Standard Returns: For all other returns, return shipping is deducted from your refund. If you purchased return coverage at checkout, your return shipping is free.

Restocking Fees
Refunds on items over $100 are subject to a 10% restocking fee to cover credit card and administrative costs.

Non-Returnable Items
To ensure quality and safety, we do not accept returns on:

• Vehicles (scooters, bicycles, mopeds, e-motos, etc.)
• Items that are open, used, or where install was attempted (including batteries, motors, controllers, and hardware)
• Items returned more than 30 days after delivery

Special Orders
Returns on special orders are handled on a case-by-case basis and are accepted solely at our discretion.

Questions? Contact us at info@radmotousa.com.