FAQ

Frequently Asked Questions

Joining Radmoto

How does Radmoto work?

Radmoto is a subscription electric mobility service. Your monthly membership fee provides you with your own e-scooter or e-bike or e-moped and access to our Concierge Team, who repair and maintain your vehicle at no additional charge and as quickly as within 24 hours.

Unlike traditional ownership or shared services, Radmoto gives you the advantages of having your own ride, with the flexibility of a membership you can turn on and off when you want.

What makes Radmoto different?

Radmoto makes choosing a greener commute easy. Instead of investing in an e-scooter or e-bike or e-moped with high upfront costs and bearing the responsibility of maintaining it, you simply subscribe to an e-ride on a monthly basis. And unlike sharing services, you get your own vehicle instead of relying on companies placing vehicles in your area.

You can turn membership on and off, and the subscription comes with delivery and maintenance.

What do you mean by Radmoto subscription?

Think of it as a lease, but with no long-term commitments, or BS fees. Pay on a monthly basis based on the subscription plan you choose.

I love my ride, can I keep it?

Yes! We aim to remove any barriers that stand between you and your EV ride! 100% of your Rent and 50% of your Subscription amount rolls into purchase price. We'll work with you to make forever feel right.

How do deliveries work? Do I need to assemble anything?

During the signup process, choose your preferred delivery date, time and address. At your delivery time, our operations team will deliver your e-ride to you, no assembly required, & give you a tutorial.

Is delivery free?

Delivery is free for first time riders and $49 for returning riders, for Subscribe and Own. Rent has a fee based on your distance. Picking up and dropping off your ride at our location is always free.

What is required to sign up?

In order to successfully secure your Radmoto, your first month's subscription payment is due upfront. You'll also need to upload your US driver's license. Your second payment is not charged until one full month after your ride arrives. At this time, we are unable to accept foreign driver's licenses, but are working on a solution for you!

Do I need a special type of license?

Radmoto rides are classified as a class 2 and class 3 electric bicycle or mopeds and a driverā€™s license may not be required depending on local regulation. Radmoto checks for a valid US driver's license before approving a subscription. A motorcycle license is not required for any of our e-rides.

What is the minimum age?

You must be at least 18 to rent or subscribe to Radmoto.

What is included in my weekly subscription?

-Your Radmoto

-Detachable battery & wall charger

-Unlimited miles

-Free DOT approved helmet

-Customer support

-Ongoing maintenance in our network of service providers (includes routine maintenance & warranty)

-Free delivery to your door if youā€™re a first time rider

How will I be billed?

We charge your card on file on your renewal date each month (every 30 days following your Radmoto's delivery date).

Accessories for mopeds?

helmet for $9.99/month, topcase for $9.99/month, phone holder for $9.99/month, long range battery for $14.99/month

Accessories for ebikes?

basket or panniers for $15/month. We can also sell you a set if you prefer a different style than what is provided.

How do I charge my eride?

Radmoto e-rides have a removable battery and charger that come with your delivery. The charger works with all standard outlets and will allow you to charge your battery in your home or office, wherever is most convenient for you.

Cancellation policy?

We know stuff happens (like rain) and sometimes you need to cancel. We offer two options:

  1. Raincheck for future date, please try to give advanced notice, this does not expire
  2. 50% refund within 24 hours, or 100% refund 48hours in advanced

You have questions, we have answers

Road Rules & Safety

Am I required to wear a helmet?

We recommend safety first! Though we rent in the live, free or die state, we do require you wear a helmetĀ whenĀ riding.

I've never ridden before, how can I learn?

When we drop off your ride, our delivery team will give you a rundown on driving and operating. We're always a call away if you need anything.

Can two people ride?

Only one person per vehicle! But, you can double down to grab two & this always doubles your smiles.

What is this thing, andĀ do I need a licenseĀ to ride it?

An operator of a Radmoto is granted all the rights and privileges and is subject to all of the duties of a person riding a bicycle. Except as otherwise provided or as otherwise regulated by a local authority, a class 2 & 3 e-bicycle is subject to the same provisions as a bicycle and may be used on bicycle and multi-use paths.

New HampshireĀ defines a mopedĀ as a vehicle thatĀ DOES NOT:

Have a motor with higher than 2 HP.

Require manual gear shifting.

Travel more than 30 MPH on flat ground.

Have an engine bigger than 50 CCs.

If you'd like to dig deeper -

https://www.dmv.org/nh-new-hampshire/other-types.php

Where am I allowed to park?

You can usually park right in front of wherever you are going, or really close by. Please check with your local municipality if you're unsure about the parking laws in your area.

Can I ride in the rain or bad weather?

Yes, all weather is permitted. Just be careful!

What clothes should I wear when riding?

In addition to a helmet, you should wear long sleeves, pants, and durable, closed-toe shoes. We also recommend wearing gloves.

Is there a weight limit for safely riding?

scooter = 250lbs

bicycle = 250lbs

moped = 590lbs is the carrying capacity.

More Radmoto Questions

What if I don't have a garage?

We recommend:

Keep the battery away from extreme cold (<32Ā°F) or hot temperature (>104 Ā°F)

Cover your ride or park away from direct sunlight

Use the provided brake lock to protect against theft

Do I own my helmet or do I need to return it?

Please make sure to return your helmet when you cancel your subscription.

Can I purchase my ride?

Yes! We, offer a rent to buy model. 100% of your rental price and 50% of subscription go towards purchase of your ride!

In what cities does Radmoto currently operate?

Currently we service Seacoast NH (Dover, Greenland, Durham, Exeter, North Hampton, Hampton, New Castle, Portsmouth, and Rye)

Can you help me sell my ride?

If you previously bought the vehicle from us, we will give it a thorough inspection and if it's deemed "certified" we can help sell it as consignment. Specifics of pricing and percentage discussed per vehicle.

What is the return policy?

You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email before returning your items.

All returns will be subject to a 20% restocking fee. Returns will not be accepted on items that are:

  • Vehicles (scooters, bicycles, mopeds, etc.)
  • Opened or used
  • Special orders (returned at our discretion)
  • Returned more then 30 days after delivery
  • Returned without notification

Insurance, Liability & Maintenance

What is Radmoto's Standard Collision Damage Waiver?

The Standard Collision Damage Waiver is an optional product that will waive your financial responsibility for any damage to the Radmoto in excess of $500, provided that you have complied with the Radmoto Terms of Service.

Is Radmotoā€™s Standard Collision Damage Waiver insurance?

The Standard Collision Damage Waiver is not insurance, but instead is a partial waiver of the amount you will owe in the event your Radmoto is damaged. Before purchasing the Standard Collision Damage Waiver, you may wish to determine whether your personal insurance, credit card, or other insurance coverage already provides similar protection.

What am I liable for if something gets damaged?

Riders are fully liable for all damages to the vehicle unless they purchased the optional Standard Collision Damage Waiver for an additional ~20% of rental amount. If the Standard Collision Damage Waiver has been purchased, users are only responsible up to 10% of MSRP as a deductible. E.g. ONYX RCR value is $5k, your responsibility $500.

Are there fees for stolen/lost items?

Your membership includes repairs, delivery, maintenance and part replacements. In case of theft, you only pay a deductible of 25% of the new MSRP, for $1.5k e-bike it would be $375. Radmoto charges fees for maintenance no-shows and the replacement of accessories.

Can I ride outside of my city?

Yes you can, but we ask that you give us a heads up if you plan to move permanently from your city.

How often does my Radmoto need maintenance?

Your Radmoto is meant to operate in all kinds of weather conditions and is basically maintenance-free.

Normal wear items such as tires and brakes will need replacement at the end of their service life, which will vary depending on the type of riding you do and the severity of use. If any service needs develop, you will be notified as to the need and extent.

If we haven't checked your bike in 3 months of riding season, we recommend to give us a call and we're happy to look it over, even over a video call!

What does the maintenance package include?

We provide free routine maintenance and are always on call if you experience any type of issue!

How do I cancel my Radmoto subscription?

You can cancel your subscription by sending us an email, or the link at the bottom of the homepage. No worries we'll get over the breakup we won't hassle you!...

Your Radmoto can be dropped off at our local warehouse for free or we can pick up your ride from you for $49.