FAQ
Frequently Asked Questions
You have questions we have answers
First Time Buyers
What should I look for in an E-Bike when buying?
First Time Buying an E-Moto? Here's What to Look For!
When buying an E-Bike the key factors to consider are speed, range, safety, and warranty.
Radmoto has bikes with a variety of capabilities and will have the perfect bike for you whether you’re looking for top speed thrills, top-tier safety features, or long range adventures.
Are E-Motos street legal?
Not all E-Motos are street legal in the U.S.
Whether or not a bike is street legal depends on speed, power, and features like lights, mirrors, and turn signals.
Local laws and ability to register for the road also factor into what E-Motos are considered street legal.
Does my ride come with a warranty?
All bikes from Radmoto come with the manufacturer’s warranty as per the bike retailer’s policy.
Radmoto does not offer additional warranty on bikes or parts.
We honor the manufacturer’s warranty and will work with them to help ensure a speedy solution.
How do I charge my E-Bike?
Always use the manufacturer-approved charger to avoid battery damage.
You charge your E-Bike by plugging the battery into a standard wall outlet using the included charger.
Most bikes include a charger compatible with standard U.S. outlets.
Charging time varies depending on battery size and model.
Always follow manufacturer charging guidelines.
What are the different PEV (Personal Electric Vehicles) categories?
Personal Electric Vehicles (PEVs) include e-bikes, e-motos, e-scooters, e-mini motos, e-mopeds, and e-motorcycles.
E-Scooters - Lightweight, two-wheel stand-up scooters designed for urban commuting. Typically compact, with speeds ranging from 10-30 mph.
E-Bikes – Pedal-assisted or throttle-powered bikes that generally fall into three classes, reaching speeds of 20-30 mph. These are often street-legal and vary by state regulations.
E-Mopeds – Hybrid-style vehicles with pedals, similar to mopeds but fully electric. They typically reach 30-45 mph and include models like ONYX and Super73.
E-Mini Motos – Small electric dirt bikes and pit bikes with 12” or 14” wheels, such as Razor dirt bikes and similar models. Great for off-road fun.
E-Motos – High-performance electric motorcycles like Sur-Ron, Talaria, and E Ride Pro. These offer serious power and speed for off-road or light street use, depending on local regulations.
E-Motorcycles – Full-sized, highway-capable electric motorcycles, such as Zero Motorcycles, that exceed 50 mph and are built for serious riders.
Not sure which PEV is right for you? Radmoto can help you find the perfect ride for your needs!
How often does my E-Bike need maintenance?
Your e-bike is meant to operate in all kinds of weather conditions and is basically maintenance-free.
If we haven’t checked your e-bike in 3 months of riding season, we recommend you give us a call and we’ll look it over in person or over a video call
Normal wear items such as tires and brakes will need replacement at the end of their service life, which will vary depending on the type of riding you do and the severity of use. If any service needs develop, you will be notified as to the need and extent.
How long do E-Moto batteries last?
Most lithium-ion batteries last 3-7 years or 800 charging cycles (completely full to empty is one cycle) before noticeable degradation. They will slowly degrade performance. They quick degrade if you charge when they are cold, leave them empty, or leave them plugged in charging for too long.
How do E-Motos compare to gas motorcycles?
E-Motos offer quieter operation, lower maintenance, and instant torque.
- Lower operating costs over time.
- No oil changes or fuel costs required.
- E-Motos may have a shorter range and longer refueling (charging) times
What do I do if my E-Moto starts malfunctioning?
Step 1: Troubleshoot the issue. If your E-Moto starts malfunctioning, you should consult the owners manual or the Radmotousa YouTube Channel for solutions.
Radmotousa YouTube Channel- for quick DIY fixes!
- Checking the battery, inspecting wiring & connections, restarting the system, testing the throttle and controller, and examining the motor are all good starting points.
- If you are unable to solve the problem on your own, we recommend professional repair at the Radmoto HQ.
How fast can an E-Moto go?
Top speeds vary depending on the model.
- Most e-scooters can get up to 20 mph
- Most e-bikes have three classes and top out at 28 mph
- Some entry-level e-motos can reach 50-60 mph
- High-performance e-motos exceed 100 mph
What if I don't have a garage?
If you don’t have a garage make sure you keep the battery away from extreme cold (<32°F) or extreme heat (>104 °F)
- Cover your electric vehicle or park it away from direct sunlight
- Use the provided brake lock to protect against theft
Questions for Radmoto
Where is Radmoto located?
Radmoto has two locations:
The Radmoto Experience Center (our showroom) located at 2040 Lafayette Rd, Unit 4 Portsmouth, NH 03801
The Radmoto Service & Logistics Center (our HQ) located at 235 West Rd, Unit 6 Portsmouth, NH 03801
What is the difference between the Radmoto showroom and HQ?
- At the showroom customers can look at select models of e-vehicles, perform test rides, and talk to our staff to find the best ride for what you’re looking for.
- At our HQ, customers can bring bikes in for inspection, maintenance, and customization done by our technicians
Do bikes come preassembled?
At Radmoto, you decide whether or not you want your bike preassembled.
You can get your bike in the original box, or opt for our Preassembly Package, where we build and test your bike using our Build Sheet:
- We check brakes, tire pressure, electrical and charging systems, torque wheels, handlebars, and more
- Pricing varies by vehicle and build time
Does Rad Moto offer any sort of discounts?
Radmoto does not offer any discounts on bikes, as pricing is set by the manufacturers.
We may offer promotions or discounts depending on availability and season.
Does Radmoto do mods?
We’re happy to install preapproved aftermarket accessories, but only for off-road-use-only bikes. Customers must acknowledge that all mods are strictly for off-road riding. Radmoto is not liable for any injuries to the bike or rider resulting from modifications. Ride smart, ride safe!
Do you install parts that a customer purchases from other businesses?
At Radmoto we’re happy to install parts and after market accessories purchased from other businesses, provided that they meet the preapproval of our technicians.
This ensures reliability and compatibility of components and helps to prevent potential failures and safety issues
What are Radmoto’s core values?
RadMoto stands for revolutionizing electric transportation by offering flexible, eco-friendly mobility solutions. The company specializes in modifying, fixing, and selling electric vehicles, including e-scooters, e-bikes, and e-mopeds, primarily in Portsmouth, NH.
Mission & Core Values
RadMoto’s mission is to break down barriers to electric mobility by making ownership accessible, sustainable, and enjoyable.
Its core values include:
Rad Service – Exceeding customer expectations with an exceptional ride experience.
Sustainable Innovation – Driving eco-friendly mobility and adapting to greener solutions.
Adventure & Fun – Encouraging an exciting and unique way to travel.
Open-Mindedness & Creativity – Staying innovative in the mobility space.
Growth & Learning – Constantly evolving with new technology and customer needs.
Transparency & Honesty – Building strong relationships with customers and partners.
Community & Team Spirit – Engaging with the local community and fostering a positive workplace.
Efficiency & Resourcefulness – Providing high-quality service while being cost-effective.
Passion & Commitment – Bringing energy and dedication to the business.
Humility & Sustainability – Keeping environmental impact at the forefront.
What does Radmoto primarily do?
RadMoto specializes in the sales, customization, and servicing of electric bikes, scooters, and mopeds. The company offers a carefully curated selection of high-quality e-vehicles for purchase, along with expert modifications to enhance performance, aesthetics, and functionality.
Core Offerings:
E-Vehicle Sales – A diverse lineup of electric bikes, scooters, and mopeds from top brands.
Customization & Modifications – Performance upgrades, aesthetic enhancements, and tailored builds to match customer preferences.
Service & Repairs – Professional maintenance, diagnostics, and repairs for both electric and gas-powered mopeds.
Accessories – A range of add-ons, including helmets, racks, and secure storage solutions.
Why choose Radmoto?
Radmoto has many characteristics that make it a top choice for customers, like:
Expert Craftsmanship – Skilled modifications and service backed by deep industry knowledge.
High-Quality Selection – A handpicked inventory of top-performing electric vehicles.
Customer-Centric Approach – Personalized recommendations and service to ensure the best riding experience.
Does Rad Moto have the right to refuse business?
At Radmoto, we value all our customers and strive to provide top-notch service. However, as a business in New Hampshire, we do have the right to refuse service under certain conditions. Legally, we cannot refuse service based on protected characteristics such as race, color, religion, national origin, sex, age, disability, or sexual orientation.
But if a customer is causing a disturbance, posing a safety threat, or violating our policies (like not adhering to safety guidelines during a test ride), we can exercise our right to refuse service. It's all about ensuring a safe and enjoyable experience for everyone.
You have questions, we have answers
Road Rules & Safety
Am I required to wear a helmet?
We recommend safety first!
Helmet requirements depend on state and local laws. Wearing a helmet is strongly recommended for safety.
Helmets are required for our test rides.
I've never ridden before, how can I learn?
If you’ve never ridden before, our team will give you a rundown on driving and operating.
Practice in a safe area.
Give us a call if you need any additional guidance.
Can two people ride?
Only one person per vehicle on test rides! But, you can double down to grab two rides & this always doubles your smiles.
Do I need a license to ride an e-bike?
An operator of an e-bike is granted all the rights and privileges and is subject to all the duties of a person riding a bicycle. Except as otherwise provided or as otherwise regulated by a local authority, a class 2 & 3 e-bicycle is subject to the same provisions as a bicycle and may be used on bicycle and multi-use paths.
New Hampshire defines a moped as a vehicle that DOES NOT:
Have a motor with higher than 2 HP.
Require manual gear shifting.
Travel more than 30 MPH on flat ground.
Have an engine bigger than 50 CCs.
If you'd like to dig deeper -
Where am I allowed to park?
Many e-vehicles can be parked as bicycles.
Follow city and state parking rules.
Check with local municipality if you’re unsure about parking laws.
Can I ride in the rain or bad weather?
Yes, all weather is permitted. Most bikes are water resistant, but do not like pressure washers for cleaning. Chargers do not like to get wet. Be very careful of this as it can damage the circuits and potentially flip your circuit breaker. Just be careful!
What clothes should I wear when riding?
When riding your e-bike you should wear a helmet, long sleeves, pants, and durable close-toed shoes.
Gloves are also recommended
Is there a weight limit for safely riding?
Each model has a manufacturer-recommended weight limit.
Check the weight specifications for your specific bike on the manufacturer website
We can help you find weight specifications!
Shipping and Return Policy
What is the shipping policy?
We proudly ship electric motorcycles, e-mopeds, pit bikes, and e-bikes across the Continental U.S. Most shipped bikes arrive within
- 2–5 business days for palletized freight shipments
- 3–6 business days for smaller boxed vehicles
To keep shipping simple and transparent, we use three flat-rate shipping tiers based on vehicle size and weight. Starting at $100 up to $300.
Shipping costs are displayed during checkout so customers know the exact cost before completing their purchase.
Three tiers. No hidden fees. No guessing.We proudly ship electric motorcycles, e-mopeds, pit bikes, and e-bikes across the Continental U.S.
- Large Electric Motorcycles & E-Mopeds = $300
- Mid-Size Electric Bikes & Pit Bikes = $200
- Mini Electric Bikes & Scooters = $100
When you check out, your flat shipping rate includes:
✔ Palletized freight handling (for large bikes)
✔ Residential delivery
✔ Liftgate service (so you don’t need a forklift)
✔ Insurance coverage
✔ Tracking information
✔ Professional packaging
No zip code calculators.
No last-minute upcharges.
No “we’ll call you after checkout” surprises.
Customers do not receive additional freight invoices after checkout.
What if a part or bike is damaged during shipping?
If an item is damaged during shipping, contact Radmoto immediately at: info@radmotousa.com
- We typically send a replacement for damaged parts
- For damaged bikes we will create a service ticket, but we do not send full bike replacements.
- We’ll work with you to get your ride back in top shape, but we are not liable for damages that occur during shipping
Customers may file a claim directly with the shipping company for further resolution.
What is the return policy?
You may return most new, unopened items for a full refund within 30 days of delivery. Items over $100 are subject to a 10% fee to cover credit card fees and admin costs. These items should be in their original packaging. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email before returning your items.
If a damaged or the wrong product is shipped, we will pay for a return label. All other reasons for return, the customer pays for shipping.
Item's that do not qualify for return after opening or usage - bikes, batteries, motors, and controllers.
All returns over $100 will be subject to a 10% restocking fee. Returns will not be accepted on items that are:
- Vehicles (scooters, bicycles, mopeds, etc.)
- Opened or used
- Special orders (returned at our discretion)
- Returned more then 30 days after delivery
- Returned without notification
Order Verification Policy
To protect our customers and prevent unauthorized purchases, some orders may require verification before processing.
If an order is flagged for review, we will contact the customer via email (and phone if necessary). Orders requiring verification are placed on temporary hold until confirmation is received.
If we do not receive a response within 96 hours (4 days), the order may be automatically canceled and refunded.
This process helps us maintain a secure and fair buying experience for everyone.